General Terms and Conditions of Sale
Effective as of March 4, 2025
These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) are concluded
BETWEEN
SAS CAMPING-CAR PARK, with its registered office located at 3, Rue du Docteur Ange Guépin – 44210 PORNIC, France, a simplified joint-stock company (SAS) with a capital of €105,665, registered with the St Nazaire Trade and Companies Register under number 530 966 233, represented by Mr. Olivier COUDRETTE, its Chief Executive Officer, duly authorized for the purposes hereof (hereinafter referred to as “CAMPING-CAR PARK”); CAMPING-CAR PARK acts on its own behalf and, under a mutual mandate, on behalf of companies or public authorities operating Stopover Areas accepting the physical access card or the DIGITAL PASS as a method of payment for stays in the Areas. All subsidiaries of the CAMPING-CAR PARK Group are fully subject to these General Terms and Conditions of Sale on the same basis as SAS CAMPING-CAR PARK.
AND
Any natural person, of legal age and legally capable, qualifying as a consumer (hereinafter referred to as the “Client”) as defined by law and case law, registered on the mobile Application and/or with the Customer Service, who, after carefully reviewing these General Terms and Conditions of Sale, decides to order the Services offered. In order to benefit from the Services provided by CAMPING-CAR PARK, each Client must accept these General Terms and Conditions of Sale (“GTC”). Any order and subscription to a package constitutes full and unconditional acceptance of these General Terms and Conditions of Sale, including the General Conditions of the PACK’PRIVILÈGES.
These General Terms and Conditions of Sale are valid as of March 4, 2025, and apply to all transactions carried out with CAMPING-CAR PARK. This edition cancels and replaces all previous versions.
The following terms (in singular or plural) have the following meanings:
"Areas" refers to all the areas within the CCP network, including:
“Stopover areas” dedicated year-round to motorhomes, vans, and self-sufficient campers (vehicles equipped with sanitary facilities),
“Camping de mon Village” and certain stopover areas for motorhomes, vans, and self-sufficient campers (vehicles with sanitary facilities) year-round and for non-self-sufficient vans, caravans, cars with tents, and foot or bike campers during the sanitary facilities' opening period,
“Service areas” dedicated to all vehicles requiring services (wastewater disposal, electricity, water, etc.),
“Vélo Park” dedicated year-round to foot and bike campers,
“Fluvia Park” dedicated year-round to boats.
"Partners" refers to local authorities and other private companies that mandate CCP to manage their areas.
"Sanitary facilities" refers to toilets, possibly equipped with showers. They are located directly within the area or nearby areas whose access is allowed to clients staying in the adjoining area.
"Opening Date" refers to the dates when each area is open. The majority of areas are open 365 days a year, but some are subject to temporary or annual closures. The opening dates for each area are listed on CCP's platforms.
"Services" refers to all services offered by CCP through its various platforms as defined below.
"Access Card, DIGITAL PASS" This card (physical or digital) allows CCP clients to access the areas and different services offered by CCP.
"Personal Account" Associated with the access card or the DIGITAL PASS, the personal account allows the client to pay for their stays in the areas or any other products or services offered by CCP.
"Membership" refers to the act of creating an account for which the client acquires a DIGITAL PASS – lifetime access under the conditions detailed below.
"PACK'PRIVILÈGES" refers to the annual subscription plan allowing a client to benefit from various services and advantages, such as booking, for example.
"Live check-in" refers to any stay made without a booking at an area. It consists, at a minimum, of entering and exiting the area, confirmed by barrier passage and detection by ground loop or by an authorized CCP operator. A Live check-in stay cannot exceed 3 days (some areas have a shorter limit, which is indicated on CCP's platforms for these areas). If applicable, the client must pay for a Booking.
"Recharge" refers to the operation where a client funds their personal account to pay for their stays without reservation or to purchase other products or services from CCP.
"Short Stay" refers to any stay made without a reservation at an area, lasting less than 5 hours. It consists, at a minimum, of entering and exiting the area, confirmed by barrier passage and detection by ground loop or by an authorized CCP operator. These stays are priced according to a specific rate (see Annexes).
"Booking" refers to any stay made with a reservation at an area. It can be booked up to 6 months in advance. The duration is a maximum of 21 days within a 30-day period (some areas have a different limit, which is specified on CCP's platforms for these areas). During the reservation period, the client can enter and exit the area and find a pitch upon return.
"Stay" refers to any type of stay, as defined above, whether with or without reservation.
"Road Map" refers to the physical document produced annually by CCP, showing the areas in the network.
"Service areas" refers to operations performed by the client while staying at an area to manage the needs of their vehicle (depending on the area: access to water, waste disposal, electricity, etc.). The price for these services can either be included in the area rate or charged separately.
"Terminal" refers to the equipment available at the entrance or exit of the areas. The badge reader allows the client to scan their card or enter their access code to be identified and record their entries and exits from the area.
"Website" refers to CCP's B2C website accessible at the following address in several languages (French, English, German, Spanish, and Portuguese): https://www.campingcarpark.com.
"Application" refers to CCP's mobile application, which can be downloaded for free from the Play Store or the App Store. It is available in several languages under the name CAMPING-CAR PARK.
"Terminal" refers to the equipment and associated software offered at the entrance to areas, allowing clients to access information about the network or the tourist destination.
"Supports" refers to all the tools used by CCP to market its services (products and services) to clients, such as the mobile application or customer service.
"Customer Advisor" refers to the operators of CCP's customer service, authorized to answer clients' questions and perform the necessary actions for the smooth conduct of their stay.
"Client" refers to any user of CCP's services, regardless of the platform used (Website, mobile application). The client is the account holder and is a natural person to whom CCP issues a DIGITAL PASS to access the areas in the network.
"Subscriber" refers to any client holding an active PACK'PRIVILÈGES.
"Sale" refers to the client's acceptance of the offer marketed by CCP.
"Order" refers to the act of subscribing by the client to one of the services via any of the platforms provided. The order is confirmed in writing by an order confirmation email.
"Pitch" refers to any parking spot located in a CCP area.
"S.I." refers to CCP's information system. It includes all the software and hardware components developed or assembled by CCP and its subcontractors to operate the management of the areas and market its services.
Except in cases of special circumstances, CAMPING-CAR PARK provides clients with an electrical supply. Each electrical outlet provides a specified amperage per client. This amperage is indicated in the area page, accessible via our website or mobile application. It is specified that, depending on the area's traffic or other technical constraints, the provided amperage may be reduced.
These General Terms and Conditions of Sale apply to all Services marketed by CAMPING-CAR PARK and purchased by the Customer, whether such Services are sold via the Customer Service department, the payment terminal, or the mobile application. These General Terms and Conditions of Sale constitute an essential element of CAMPING-CAR PARK’s consent to enter into a contract.
These General Terms and Conditions govern all pre-contractual and contractual relationships between CAMPING-CAR PARK and the Customer. They shall prevail over any other document. No derogation from these General Terms and Conditions may be made.
By accepting these General Terms and Conditions, the Customer undertakes to comply with the internal rules of the Areas, an extract of which is included in the Appendices. The internal rules of the Areas are also available on the Area’s page on the website and on the screens of the interactive terminals located within the Areas.
As part of the subscription to the PACK’PRIVILÈGES, the subscription implies the Customer’s acceptance of these General Terms and Conditions and of the general terms and conditions of the PACK’PRIVILÈGES.
All orders, regardless of their origin, are payable in euros.
CAMPING-CAR PARK and its partners reserve the right to modify their prices at any time; however, the Service shall be invoiced on the basis of the rate in force at the time the order is validated, subject to availability.
The prices of our packages are indicated in euros, all taxes included (VAT and other applicable taxes on the date of the order), unless otherwise stated, and excluding processing and delivery fees.
The tourist tax shall be charged to the holder of the access card or the DIGITAL PASS. The cardholder must declare to the CAMPING-CAR PARK customer service department the number of persons staying in the motorhome if this number differs from two (2). By default, CAMPING-CAR PARK charges two (2) tourist taxes per night.
The prices of the Areas are displayed on the Platforms and may vary in particular according to seasonality. Where the Areas are owned by local authorities, prices are set by the Municipal Councils.
Most Areas are also subject to a tourist tax. Where applicable, the amount is indicated on the various Platforms.
In the event of an order to a country other than mainland France, you shall be considered the importer of the relevant Service(s). Customs duties or other local taxes, import duties or state taxes may be payable. Such duties and charges are not the responsibility of CAMPING-CAR PARK. They shall be borne entirely by you and remain your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We recommend that you enquire about these matters with your local authorities.
Any stay is automatically paid for by deducting the amount due from the available balance on the customer’s account. This balance may be topped up at any time using the payment methods listed below.
Via the “CAMPING-CAR PARK” mobile Application
At a payment terminal located at the entrance of an Area, for holders of a physical access card
By telephone on +33 1 83 64 69 21
By bank cheque (registered office address: 3 rue du Docteur Ange Guépin, 44210 Pornic, France)
In cash at the registered office, located at 3 rue du Docteur Ange Guépin, 44210 Pornic, France
The contractual information is presented in the French language and shall be confirmed at the latest at the time the order is validated. CAMPING-CAR PARK reserves the right not to record a payment and not to confirm an order for any reason whatsoever, in particular in the event of difficulties relating to the order received.
To use the Platforms, the Customer must be at least eighteen (18) years of age, have the legal capacity to enter into contracts, and use the Platforms in accordance with these General Terms and Conditions.
The Customer is personally responsible for the use of the Platforms, whether on their own behalf or on behalf of third parties, including minors. The Customer guarantees the truthfulness and accuracy of the information provided.
Any fraudulent use of the Platforms or use that is contrary to these General Terms and Conditions may result in CAMPING-CAR PARK refusing, at any time, access to the Service offered on said Platforms, even if such Service has already been confirmed.
Subscription to the Services is carried out on the Platforms after creating a customer account. Once the account is created, the Customer may perform the various operations described below:
Purchase of the DIGITAL PASS
The DIGITAL PASS is a virtual product. To obtain it, the Customer must provide various identification information (first name, last name, email address, mobile phone number). The DIGITAL PASS costs €5 and is valid for life.
Purchase of a physical access card
The physical access card can only be purchased at a payment terminal at the entrance of an Area and only if no account has been previously created on other Platforms. A holder of a DIGITAL PASS cannot have a physical access card.
Recharging the personal account
The personal account may be recharged at any time via the mobile application, at a payment terminal for holders of physical cards, or by phone with Customer Service. The Customer must specify the amount to be added to the account (minimum €10 | maximum €500 on the app and website / €999 at the terminal) and then proceed to payment.
During a roaming Stay, the Customer must ensure that their personal account has a sufficient balance to cover the entire cost of the Stay from the first day.
Activate or renew a PACK’PRIVILÈGES subscription
The PACK’PRIVILÈGES is a virtual product. It becomes available immediately upon purchase or renewal.
The PACK’PRIVILÈGES can be purchased via the mobile application, the website, or with the assistance of a CAMPING-CAR PARK Customer Service Advisor. The Customer must log in to their account and go to the dedicated page; one or multiple years of subscription can be purchased at any time.
Once the billing address is entered, the Customer proceeds to payment. Once validated, an order confirmation is sent to the Customer. The PACK’PRIVILÈGES can then be used immediately to enjoy its benefits, including reservations. The PACK’PRIVILÈGES is automatically renewed unless the Customer requests otherwise (at the latest one month before the subscription anniversary date).
The full General Terms and Conditions of the PACK’PRIVILÈGES are available here.
Purchase a gift card
The CAMPING-CAR PARK gift card may be purchased for any amount between €20 and €999.
It is valid for one year from the date of purchase; once expired, it can no longer be used.
Each card contains a unique code to activate it in the customer account, where the credit then becomes available. This credit may be spent on one or more orders. Any unused credit upon expiration is permanently lost.
The gift card is non-exchangeable and non-refundable.
The code must be entered in the “Use a gift card” field at the time of payment to activate the credit in the shopping cart.
Undertake a roaming Stay
Once in possession of a personal account, the Customer may enter the Areas of the network (depending on the vehicle and period as indicated in Article 2).
Roaming Stays are billed in 24-hour increments. These roaming Stays are reserved for Customers traveling with a vehicle that must pass through the barrier as defined in Article 2.
To enter an Area, the Customer presents their access card to the reader on the entry terminal or activates their access code via the mobile application and enters it on the keypad. The date and time of barrier passage are recorded as an entry movement by the CAMPING-CAR PARK information system. The Customer may then park and/or use vehicle services.
Upon exiting the Area, the Customer presents their access card again or enters their personal access code. The date and time of barrier passage are recorded by the CAMPING-CAR PARK information system as an exit movement. The corresponding amount for the current Stay must be available in the Customer’s account to open the barrier and allow the vehicle to exit.
The Customer may enter and exit the Area as needed, provided there is a space available upon their return (including reserved spaces). After leaving, the Customer has a maximum of 24 hours to return and resume their Stay (and billing). Upon each exit, the Customer must vacate their spot of all personal belongings. Any attempt to block a spot by leaving personal items or secondary vehicles (trailers, personal items, caravans, etc.) may result in penalties and legal action, as it constitutes illegal occupation (non-payment, lack of membership, incorrect name, etc.) – Article 322-15-1 of the French Penal Code.
Reserve a Stay
Subject to availability in the stock of reservable spaces at the time of booking, a Stay may be reserved up to six months in advance (except in exceptional cases). An Area may display available spaces but may not necessarily accept reservations if the reservable stock is already full. A reservation grants the Customer the right to enter and exit the Area without concern for Area availability during the reservation period, but only for the duration of the reservation.
To reserve, the Customer must use the mobile application, the website, or contact Customer Service.
Payment of the reservation price is effective on the day of the Order. Payment is made to CAMPING-CAR PARK by entering a credit card number on one of the Platforms via the secure Payline system. Accepted cards: CB, Visa, and Mastercard.
If payment is irregular, incomplete, or absent for any reason, the sale of the Service will be refused and the Order cancelled.
Once the Area and dates of stay are set, the Customer must confirm their billing address and make payment. Once validated, an order confirmation is sent to the Customer. They must then present themselves at the Area’s entry terminal on the day and time slot of the reservation and present their access card or enter their access code. The barrier will open.
Any overstay before or after the reservation hours (as defined above) will be treated as a roaming Stay and billed according to the actual entry and exit times. In all cases, the Customer must use their card or access code to enter or exit the Area.
Order a Road Map
The Road Map is provided free of charge to Customers at the CAMPING-CAR PARK headquarters, at local Tourist Offices where there is a CAMPING-CAR PARK Area, and at select recreational vehicle dealerships, subject to availability (list of addresses available on the CAMPING-CAR PARK website). It can also be ordered via the website: https://www.campingcarpark.shop/
The Customer may place an order for a CAMPING-CAR PARK Service after accepting these General Terms and Conditions:
Directly via the CAMPING-CAR PARK mobile application or website.
By telephone at +33.1.83.64.69.21 from 8:00 a.m. to 11:00 p.m., seven days a week, and from 7:00 a.m. to 12:00 a.m. in July and August.
It is the Customer’s responsibility to ensure that the contact details provided when creating their account are accurate and allow them to receive information relating to the Services ordered, including:
Postal address (for issuing accounting documents)
Email address (to receive all confirmation details of the Services purchased or to be notified in case of an issue during a Stay at an Area – CAMPING-CAR PARK may activate a risk prevention plan, e.g., fire, flood, etc., at the request of the local authority)
Mobile phone number (to be notified in case of an issue during a Stay at an Area – CAMPING-CAR PARK may activate a risk prevention plan, e.g., fire, flood, etc., at the request of the local authority)
These details must be kept up to date by the Customer using one of CAMPING-CAR PARK’s Platforms.
The use of a false identity is considered fraud under the law:
Article 313-1 of the French Penal Code: “Fraud is the act of, either by using a false name or false status, or by abusing a true status, or by using fraudulent maneuvers, deceiving a natural or legal person and thereby causing them or a third party to transfer funds, valuables, or any property, to provide a service, or to perform an act creating an obligation or discharge. Fraud is punishable by five years of imprisonment and a fine of €375,000.”
If the Customer does not receive information from CAMPING-CAR PARK, it is their responsibility to verify whether the personal email and phone details provided in the account are up to date, update them if necessary, and contact CAMPING-CAR PARK Customer Service by phone or via the contact form to report the issue.
CAMPING-CAR PARK reserves the right, without prior notice to the Customer, to modify the technical features that allow consultation and ordering via the various Platforms.
Except where otherwise specifically provided by CAMPING-CAR PARK, the creation of an account and the issuance of the DIGITAL PASS or access card are subject to payment for the Service.
By validating the creation of their account and the purchase of the access card or DIGITAL PASS, the Customer acknowledges and accepts these General Terms and Conditions and the rates presented in the Annexes.
CAMPING-CAR PARK reserves the right to refuse a membership request for a legitimate reason, such as the termination of a previous account due to fraud or non-payment.
The access card or DIGITAL PASS is valid for life.
The price of the access card and DIGITAL PASS is indicated on the various supports in euros, including all taxes (VAT and other applicable taxes on the day of the order).
All orders, regardless of their origin, are payable in euros.
CCP reserves the right to change its prices at any time. The product will be billed at the rate in effect at the time the order is validated and subject to availability.
The holder of the access card or DIGITAL PASS must comply with the police and operational regulations in force at the Areas. The Customer is solely responsible for the use of the access card and the issued access code and undertakes to comply with all usage instructions made known to them, including the CAMPING-CAR PARK Member Charter (see Annexes under “Member Charter”).
Failure to comply with the usage instructions for the access card or DIGITAL PASS may result in service degradation and the Customer may experience billing anomalies.
It is the actual presence of a valid and active card that allows the Customer to assert their status as a Customer and the rights attached thereto. Under these conditions, the transaction takes precedence and excludes any other means of settling the amount due, even partially. If the Customer wishes to settle the amount due outside of the account framework, they must refrain from using the access card. The card is linked to the Customer and may be used by the Customer across different vehicles.
The Customer linked to the CAMPING-CAR PARK account is responsible for all use of the account and any consumption related to its use.
In the event of account inactivity (access card or customer code not used) for a consecutive period of 18 months, the available balance will be temporarily hidden to ensure security and prevent any risk of fraudulent use.
At the Customer’s request, the balance will be immediately restored and viewable again in the account.
For the purchase of the access card or DIGITAL PASS, the right of withdrawal applies under the standard conditions set out in Article L.221-18 of the French Consumer Code. The Customer has a period of fourteen (14) days from the date of purchase of access rights to the network to exercise their right of withdrawal without having to provide any justification or bear any costs other than those provided for in Articles L.221-23 to L.221-25.
The right of withdrawal for network access rights and their options applies only if the card or access code has not been used. Indeed, once the access card or DIGITAL PASS has been used to access an Area, such access is considered a fully provided service (access to the Area with or without a Stay).
Refunds will be made to the Customer’s bank account or credit card.
To exercise the right of withdrawal, the Customer must complete and return the corresponding form to CAMPING-CAR PARK.
The account linked to the access card remains the property of CCP, which can take the initiative to withdraw and/or replace it in case of account termination by CCP, fraud, card alteration, counterfeiting, or incompatibility with system upgrades on the Areas.
In case of technical failure of the card, or to prevent issues due to normal wear, CCP will replace it free of charge with a digital version as soon as possible. If, after verification, the failure is the Client’s fault, CCP will charge the Client for the cost of the damaged access card to activate a digital version.
Lending, renting, and/or selling the access card or DIGITAL PASS by the Client is prohibited and will result in immediate termination of the account.
The Client can only block the use of the access card or DIGITAL PASS in case of theft or loss.
Oppositions must be immediately declared to CCP’s Customer Service, clearly mentioning the card number.
The invalidation of the access card or DIGITAL PASS is carried out upon receipt of the opposition declaration. CCP cannot be held responsible for the consequences of an opposition not made by the Client or their authorized representative.
At the Client's request, a new DIGITAL PASS with a different number will be activated as soon as possible.
Unless the malfunction is attributable to CCP, the activation of a new DIGITAL PASS will be charged to the Client, especially in cases of loss or theft (see Annexes under "DIGITAL PASS" > "Loss").
Please refer to the terms and conditions of the PACKʼPRIVILÈGES.
Whether as part of a booking or a Live check-in, to access the Areas, the Client just needs to present their access card or enter their access code (once activated via the mobile app).
In the event of a technical issue on the Area, it may be necessary to enter a different type of code on the entrance terminal. This code is provided by the SRC (Customer Service), by phone.
The Client must therefore contact the SRC if their access card or access code is not working, so they can open the gate and record the movement. Once in the Area, the Client does not need to display any document on the vehicle to prove their Stay.
In some countries, local authorities require tourist accommodations to collect travelers’ information. The Customer must therefore complete the traveler registration form indicated on the CAMPING-CAR PARK app, in accordance with the regulations in force in the country concerned.
Vehicles towing a trailer or caravan are invited to contact our Customer Service by phone before arrival to verify if parking is feasible and to ensure appropriate accommodation.
A Stay ordered by the Client corresponds to a reservation for a start date/time and an end date/time of the service. The service includes as many entries and exits from the Area as the Client wishes.
For bookings, the Client benefits from a grace period corresponding to an authorized extension of 5 minutes after the planned departure time in the reservation, without additional charges. After the reserved time slot has passed, the pitch originally booked for the Client will be made available to other Clients, and its availability is no longer guaranteed.
In the event of an early arrival or an extended stay (early arrival or late departure outside of the grace period), the Client must pay an additional fee on-site corresponding to the length of the stay compared to the originally booked duration:
A new 24-hour period or short stay based on the actual time of arrival or departure.
The excess time will be calculated in accordance with the Area’s pricing conditions.
In case of an early departure, no refund will be issued.
The prices for a reservation are based on 24-hour periods. The Client is free to select their arrival date and time on the Area.
To make a reservation, the Client must have an active PACK’PRIVILÈGES at the time of the booking.
No stay longer than 21 days is allowed within a 30-day period. A holder of an access card or DIGITAL PASS must wait a period of 30 days before returning to the same Area.
To modify a reservation, the Client must contact Customer Service during opening hours.
All fees resulting from a reservation modification will be owed to CCP. Any modification must be confirmed to CCP by mail or email. For any modification of a reservation, fees will be charged according to the rate indicated in the annex in force at the point “Modification of Stay.”
However, CCP cannot guarantee the availability of a pitch in the Area. Therefore, if a modification is not possible, the Client must accept the original reservation or will be subject to the cancellation conditions as per Article 7.5.5 if they wish to cancel their reservation.
The Client may cancel their reservation directly from their personal account, accessible via the CAMPING-CAR PARK mobile application or website, within the applicable deadlines.
The cancellation is considered effective on the date the Client validates the cancellation.
All costs resulting from the cancellation of a reservation shall be payable to CAMPING-CAR PARK. For any reservation cancellation, fees may be retained in accordance with the scale set out in the Annexes in force under the section “Stay Cancellation”. In the event of a compelling reason, supporting documentation must be submitted in accordance with the procedures specified by CAMPING-CAR PARK.
When a cancellation gives rise to a refund, it is made exclusively in the form of a credit to the Client’s CAMPING-CAR PARK account. This credit is converted into a balance that can be used throughout the CAMPING-CAR PARK network, with no time limit.
In the event that the client does not show up on the scheduled day of their reservation, the total amount of the reservation remains due to CCP.
The amounts owed for the sale of a Service to the Client are invoiced at the time of the Service purchase.
For the access card or the DIGITAL PASS and the PACK’PRIVILÈGES, the invoice is issued immediately upon purchase by the Client, regardless of the Support. The invoice is available upon request from the SRC. Payment details can be viewed on the mobile application.
For Live check-in stays and Bookings, the invoice is issued and available via the customer service upon the final closure of the stay, either 24 hours after the last exit from the stopover area or the end of the reservation.
For stays, the transaction registration upon entry and exit from the stopover area serves as proof of passage.
Any issued invoice is based on the information provided by the Client at the time of the order. This information cannot be modified once the invoice has been issued.
Within the framework of these general terms and conditions of sale, "Connected Services" refers to:
The supply of water
Electricity supply
Any other utility service or convenience
These services are activated and controlled through an electronic reading system linked to the access card or code of the CCP network. The exact nature and extent of the Connected Services may vary depending on the specificities of the stopover area and the options chosen by the client. The activation and use of these services are subject to the terms and conditions detailed in the following sections of this document.
Billing for Connected Services is done per calendar day, between 00:00 and 23:59, according to the rates in effect.
A credit will be automatically generated and applied to the customer account under the following circumstances:
Type of stay:
Live check-in
Booking
Period of use:
Use of Connected Services during the same calendar day as entry to the associated stopover area.
The day is defined as the period from 00:00 to 23:59.
The management system will automatically:
Verify eligibility based on the above criteria
Generate the corresponding credit
Apply this credit to the associated customer account
This measure applies regardless of the type of stay chosen (live check-in or booking).
The credit is only generated for the use of Connected Services that coincides with the day of arrival at the stopover area.
This compensatory measure applies exclusively to Live check-in stays directly linked to the use of Connected Services. The management IT system will automatically verify eligibility criteria and, if applicable, issue the corresponding credit.
Invoices are payable in euros.
In case of payment by credit card and if the initial payment is declined, a second payment attempt for the same amount may be made. If the invoice is not paid in full, a formal notice to pay will be sent by CCP to the client. Special conditions may require that this formal notice be preceded by a second presentation of the invoice by simple letter. The formal notice specifies the unpaid amount.
Unless special conditions apply, late payment penalties – defined according to the provisions of article L.441-6 of the Commercial Code – will be applied to the outstanding amounts. Any performed / used services that have not yet been invoiced become immediately due.
Special conditions may allow CCP to accompany this formal notice and, if applicable, the second presentation of the invoice, with suspension measures by placing the access card or the DIGITAL PASS in opposition until payment is received. If payment is not received within the period specified by the formal notice, the account is automatically terminated unless CCP grants an additional delay for the client to settle the payment, during which time the access card or DIGITAL PASS may remain blocked until payment is received. The client is informed that a reactivation period may be required for the access card or DIGITAL PASS if payment is made after a period of opposition. In case of judicial recovery, the client will also be required to pay CCP for the costs of forced execution. The client acknowledges that CCP benefits from a subrogation granted by its Partners for the amicable and judicial recovery of debts from the present account.
In case of non-payment of invoices in full, the formal notice will be preceded by a reminder letter or email and the opposition of the access card or DIGITAL PASS.
In the event of the account termination for non-payment, it will not be possible to subscribe to a new account for a period of 6 months following the regularization of the account. During the 6 months following this period, the subscription of a new account will be subject to the payment of a guarantee (see article IV.2).
The late payment penalty rate is set at 18% per year.
Any late payment will incur, without prior notice, and automatically, late payment interest at the legal rate applicable.
The Client confirms that they have read and accepted these General Terms and Conditions of Sale at the time of placing the order.
CCP reserves the right to modify these General Terms and Conditions of Sale at any time and without prior notice. In the event of a modification, the applicable General Terms and Conditions of Sale are those in effect at the time of the order.
All components of the tariff schedule are subject to revision, particularly in relation to changes in stay rates, and therefore will not require an amendment. Modifications regarding stay rates will apply as soon as they come into effect.
Certain operations carried out by the Customer Service justify the application of Processing Fees (see the Annexes), including account closure.
Each Client is required to comply with all the provisions of this Agreement, particularly the rules outlined in the CAMPING-CAR PARK member charter (see the Annexes under "Member Charter"). In order to maintain service levels and enforce these usage rules by Clients, CCP reserves the right to apply penalties in the following situations:
Invalid entry data: The entry movement onto the Area was not recorded or does not match the data collected by CCP's equipment.
Invalid exit data: The exit movement was not recorded or does not match the data collected by CCP's equipment.
Failure to respect parking rules: Clients must park properly in their designated pitch and ensure they do not encroach on a neighboring pitch. If a sign indicates that a pitch is privatized, the Client must not park there. If any of these rules are violated, the Client will be charged a "Non-compliance with parking rules" fee as specified in the Annexes of these Terms and Conditions of Sale.
Exceeding the time slot: Any departure after the authorized departure time or early arrival for a reservation will create a new itinerant stay, for which the Client must pay.
Failure to respect access rules: In case of malfunction of the access card, DIGITAL PASS, or entrance equipment (open barrier, no electricity, faulty badge reader, etc.), the Client must inform Customer Service as soon as possible. Customer Service will manually record their entry or exit from the area. Upon departure, after Customer Service has recorded the entry, the Client will be billed based on the information provided and their actual exit time at the exit terminal. If the Client did not inform Customer Service of their entry into the area, the barrier will remain closed when reading the access card or entering the access code at the time of departure. The Client must then contact Customer Service to regularize their situation. In case of failure to comply with any of these rules, the Client will be charged a "Non-compliance with access rules" fee as specified in the Annexes of these Terms and Conditions of Sale.
Unpaid invoice: See section 8.3 of these Terms and Conditions of Sale.
Fraud / False declaration: Any Client parking or allowing a third party to park without authorization, or parking two or more vehicles, will be subject to a penalty, which will include regularizing the fraudulent parking charges as well as a penalty fee as specified in the Annexes of these Terms and Conditions of Sale. The involved account(s) will also be immediately terminated by default.
Any amicable claim regarding the elements of an invoice is accepted within 90 days from its issue date and must be submitted exclusively to CCP by mail or email addressed to the head office, with contact details provided on the invoice header, and must include the access card or DIGITAL PASS number. A claim does not exempt the Client from paying the contested invoice. In the event of a claim, CCP will conduct an investigation.
Any possible corrections following the investigation will be addressed at a later date. CCP will provide proof of the transaction(s) through records made by its IT system.
We inform you of the possibility of resorting to conventional mediation or any other alternative dispute resolution method in case of a dispute concerning these general conditions, as provided under Title I of Book VI of the Consumer Code.
Failing an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator appointed by the professional, namely AME CONSO, within one year from the date of the written complaint sent to the professional.
The consumer mediator may be contacted:
either by completing the dedicated form available on the AME CONSO website: www.mediationconso-ame.com;
or by sending a letter to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris, France.
The Client will inform CCP of their intention to terminate the present account by mail or email addressed to the Customer Service of CCP. Account termination will take effect after the full payment of all amounts owed.
CCP may terminate the CAMPING-CAR PARK account as of right, at its sole discretion and for any reason, including but not limited to the Client’s failure to fulfill any of its obligations (for example, in the event of fraud or total or partial non-payment of amounts due). In the event of such failure by the Client, termination shall take immediate effect without notice. CCP will inform the Client by email specifying the effective date of termination.
In the event of termination, CCP will invoice the amounts owed under the present account.
The client may choose to file a claim, in addition to one of the territorially competent courts under the Code of Civil Procedure, the court of the place where they were residing at the time of the conclusion of the contract or the occurrence of the harmful event. French law will be the only applicable law to this account.
CCP has taken out professional liability insurance with a financially solvent company to cover damages arising from the execution of the contract by its staff or collaborators.
The subscriber is informed of the existence of a Personal Data Protection Charter, available here.
CAMPING-CAR PARK commits to not disclosing its clients' contact details to other companies for marketing purposes. Furthermore, in accordance with Articles L223-1 and L223-2 of the Consumer Code, we inform you that "when a professional is required to collect telephone data from a consumer, they must inform the consumer of their right to register on the list to oppose telemarketing." Thus, "a consumer who does not wish to receive telemarketing calls can freely register on the opposition list to telemarketing" (Bloctel.gouv.fr).
CCP and its Partners hold all intellectual property rights related to the Supports, which belong to them or on which they hold the related usage rights.
Access to the Supports does not confer any rights to the Client regarding the intellectual property rights associated with the Supports or any part of its elements, which remain the exclusive property of CCP or its Partners.
The elements accessible on the supports, including texts, photographs, images, icons, sounds, videos, software, databases, and data, are also protected by intellectual property, industrial property rights, and other proprietary rights held by CCP or its Partners.
Unless explicitly stated otherwise in this document, the Client cannot, under any circumstances, reproduce, display, modify, transmit, publish, adapt, in any medium or by any means, or exploit in any way, all or part of the Supports without the prior written authorization of CCP.
Any exploitation not previously authorized by CCP and not in line with the description of the Services offered by CCP within these Terms and Conditions, for any purpose, of all or part of the Supports, may result in appropriate legal action, including action for infringement or any other legal action before the competent courts.
The insertion or creation of hyperlinks to any part of the Supports is prohibited without the prior written authorization of CCP.
For any software not accompanied by a license, you are granted a temporary, private, personal, non-transferable, and non-exclusive usage right to this software solely to access the services that require the use of this software. By installing or using the software, the Client agrees to comply with this condition.
CCP, acting as a service provider, is only bound by an obligation of means under these Terms and Conditions.
CCP's liability toward the Client can only be engaged in the event of a proven contractual breach committed during or in connection with the execution of the Services.
CCP shall not be liable for indirect damages suffered by the Client.
CCP's liability shall in no case be engaged due to the actions of third parties (Partners, other Clients, etc.).
In particular, CCP is excluded from liability in the following cases:
The communication of incorrect information by a Client regarding any Personal Data necessary for the provision of the Services;
The dangerous, illegal, or fraudulent behavior of a Client.
CCP does not act as a lessor, broker, agent, or property insurer. CCP only acts as a service provider offering a system for its Clients to park within the designated areas of its network.
Therefore, CCP will in no case be responsible, under any title or for any cause, for bodily injury, property damage, or immaterial damage, such as accidents, thefts, or damage, even partial, that may occur within the Area, especially during parking or movement within the Area, or during the arrival or departure of a Client.
CCP does not commit to any performance guarantees nor any obligation of improvement regarding the operation of its system. CCP reserves the right to temporarily suspend access to its Services for technical reasons, maintenance, hardware or software upgrades, emergency repairs, or due to circumstances beyond its control (telecommunication link failures, power outages, etc.), without these operations giving rise to any compensation rights for the Client.
In addition to what is stipulated elsewhere, the Client agrees in good faith:
To provide accurate Personal Data and other necessary information for the validation of their Order;
Not to transfer, assign, or allow any third party to use their personal account for any reason, in any form, or for any cause;
To provide in good faith all necessary information for the proper execution of the Services;
To strictly follow the instructions given by CCP and comply with all the stipulations of these Terms and Conditions;
To pay for the Services;
To respect public order and good morals;
To respect the Member Charter as outlined in the Appendices of these Terms and Conditions.
CCP does not in any way guarantee that the system meets all of the Client’s requirements, nor that it will always be available without interruption or errors.
Similarly, CCP does not guarantee the proper functioning of the system in the event of fault attributable to the Client, a third party, or any other external factor unrelated to CCP.
Due to the nature of the Services offered by CCP, the Client does not benefit from a warranty against hidden defects or the legal warranty of conformity.
CCP cannot guarantee that the information, products, services, or software provided on the Supports will be free from anomalies, errors, or bugs, nor that they can be corrected, or that the Supports will operate without interruptions or breakdowns. CCP also cannot guarantee that the Supports are compatible with hardware or configurations other than those expressly validated by CCP.
CCP is in no way responsible for malfunctions attributable to third-party software, whether or not incorporated into its system or provided with its Supports.
Under no circumstances will CCP be responsible for indirect and/or immaterial damages, whether foreseeable or unforeseeable (including loss of profits or opportunities...), arising from the provision and/or use of the Services offered on the Supports.
Finally, CCP cannot control all the Supports to which it links through hyperlinks, which are provided solely to facilitate the Client's search. CCP is in no way responsible for their content.
The Client acknowledges the characteristics and limitations of the Internet, particularly its technical performance, response times for consulting, querying, or transferring data, and the security risks related to communications.
CCP will not accept any claims or requests for reimbursement related to non-performance or poor execution of the Service provided to the Client and attributable either to the Client, to a third party not involved in the Service, or to a case of force majeure.
A force majeure event is an event beyond the control of CCP, which could not reasonably have been foreseen at the time of the contract’s conclusion, and whose effects cannot be avoided by appropriate measures.
Unless otherwise provided by law, CCP's liability cannot be engaged due to the fault of a Partner.
The photos and illustrations on the Supports are for illustrative purposes only. They are not contractual. The incorrect use of a photo for corresponding information cannot, under any circumstances, give rise to a claim.
CCP will not be held responsible for non-performance or delays in the performance of any obligation under these General Terms and Conditions if such non-performance or delay is caused by the occurrence of a force majeure event as defined in Article 1218 of the Civil Code.
In the event of a force majeure occurrence, the obligations under these General Terms and Conditions are suspended. If the force majeure event lasts for more than one (1) month, these General Terms and Conditions may be terminated automatically under the conditions set out in Articles 1351 and 1351-1 of the Civil Code.
The General Terms and Conditions are governed by French law. Any dispute relating to their interpretation and/or execution will be submitted to the competent French courts.
Consult the previous version of the Terms of Use and General Sales Conditions.