Q: What is CAMPING-CAR PARK?

CAMPING-CAR PARK is a network of stopover areas for motorhomes and self-contained vans , accessible 24/7, 365 days a year . Each of our destinations offers quality services: water, electricity, waste disposal, WiFi, waste collection , etc. Once you are a customer of the network, your access card and personal access code allow you to open the barriers and stay at all our areas with complete autonomy . Payment for stays is quick and secure via your customer account on the app .

Q: Different types of destinations

Stopover areas A CAMPING-CAR PARK stopover area is a secure space for motorhomes and self-contained vans, offering parking and services 24/7: waste disposal, water, electricity, waste sorting, and WiFi. Some areas also have sanitary facilities and video surveillance. Allowed vehicles: Motorhomes, vans, and self-contained campervans The CAMPING de mon Village The CAMPING de mon Village is a former municipal campsite open year-round to motorhomes and self-contained vans, as well as non-self-contained vehicles (vans, caravans, tents) when the sanitary facilities are open (you can find the opening dates for sanitary facilities on the app). This solution allows local authorities to welcome touring tourists all year long. Allowed vehicles: Motorhomes, campervans, vans, caravans, and tents. River stop A fluvial stopover is a facility on the bank of a canal or river that allows boats to dock. FLUVIA PARK river stops are located next to a CAMPING-CAR PARK area or a CAMPING de mon Village . Allowed vehicles: Motorhomes, vans, self-contained campervans, and boats. Area for cycling tourists VÉLO PARK areas are dedicated spaces next to a CAMPING-CAR PARK area. These sites allow cycling tourists to take a break and use services such as showers, toilets, electric charging, and bike storage. Allowed vehicles: Motorhomes, self-contained vans, and bicycles.

Q: How to access and stay in our areas?

Download the CAMPING-CAR PARK app to access the areas 24/7, 365 days a year . Once you have downloaded the app, you can enter any area in the network, depending on availability. Do you want to access an area without a booking ? From the app, click on “ Enter now” : your personal access code will be displayed. Enter it on the keypad to enter the area and start your stay without a reservation. This access code also allows you to use the connected service terminals. Please note: If you leave the area, you are not guaranteed to find a pitch upon your return, as you don’t have a reservation! We recommend booking if you plan to leave and return to the area to secure your pitch. Payment for the stay is made upon exit: we deduct the stay amount from your available balance. Remember to top up your balance via the app to facilitate your departure. Have you made a booking? You can find your access code on the homepage of the app. Enter your code on the keypad to enter the area and start your stay. This access code also allows you to use the connected service terminals.

Q: Types of stays

Services only: Take a break during your trip to recharge your vehicle’s battery, empty waste, or refill your water tanks. Up to 5 hours in the area = €6. Like check-in (stay without reservation): Arrive at the area without having pre-booked your stay. If there are pitches available, enter your personal access code to open the barrier and start a 24-hour stay . Payment for stays (per 24-hour period) is made upon exit. It is fast and secure via your customer account on the app . Once you leave the area, the stay amount is deducted from your customer account. Please note: If you leave the area, you are not guaranteed to find a spot upon your return, as you do not have a reservation! We recommend booking if you plan to leave and return to the area to secure your spot. Reservation: With the PACK’PRIVILEGES subscription, you can book your stay up to 6 months in advance and until the last minute, depending on availability (even in high season). Booking your pitch allows you to enter and leave the site with your vehicle as many times as you like, as a pitch will always be available for you. Only customers who have subscribed to the PACK’PRIVILEGES (€29/year) can make reservations.

Q: Opening hours and pricing

The DIGITAL PASS - LIFETIME ACCESS to the CAMPING-CAR PARK network costs €5 . A stay of less than 5 hours at any area (ex. exceptions) = €6 . The pricing for stays longer than 5 hours (per 24-hour period) depends on several criteria: the location , the services available on-site (electricity, water, waste disposal, etc.), the time of year , and the pricing policy of our partners (municipalities or private partners). Some prices may vary depending on the season or local events. To find out the current rates for each area, visit our website or the CAMPING-CAR PARK mobile app. Tourist tax is a local tax set by each municipality and applied to overnight stays in its territory. The amount varies depending on the destination and type of accommodation. On CAMPING-CAR PARK areas, this tax is automatically collected when paying for the stay and fully transferred to the relevant municipality. The PACK’PRIVILÈGES is a flexible, annual subscription that offers exclusive benefits, including discounts on select areas and the ability to book pitches in advance. Priced at €29 per year , it renews automatically but can be canceled at any time, free of charge.

Q: How do I top up my balance?

To top up your CAMPING-CAR PARK account, you need to use the mobile app. Here’s how: 📲 Top up via the app: Open the CAMPING-CAR PARK app on your phone. Go to the “Account” section and tap “Top up” . Select the amount you want to add to your balance using the slider, or tap in the middle of the screen and enter the amount manually using your phone’s keyboard. Confirm the payment using your preferred payment method (bank cards, including international ones). 💳 Accepted payment methods : All bank cards , including international cards (CB, VISA, MASTERCARD). Payments are secure and processed directly through the app. (CAMPING-CAR PARK uses Payline, an online payment solution developed by Monext , a company specializing in electronic payment services). Once your top-up is complete, your balance will be updated instantly, allowing you to pay for your stays or make reservations.

Question 1

What is CAMPING-CAR PARK?

Accepted Answer

CAMPING-CAR PARK is a network of stopover areas for motorhomes and self-contained vans, accessible 24/7, 365 days a year. Each of our destinations offers quality services: water, electricity, waste disposal, WiFi, waste collection, etc.

Once you are a customer of the network, your access card and personal access code allow you to open the barriers and stay at all our areas with complete autonomy. Payment for stays is quick and secure via your customer account on the app.

Question 2

Different types of destinations

Accepted Answer

Stopover areas

A CAMPING-CAR PARK stopover area is a secure space for motorhomes and self-contained vans, offering parking and services 24/7: waste disposal, water, electricity, waste sorting, and WiFi. Some areas also have sanitary facilities and video surveillance.

Allowed vehicles: Motorhomes, vans, and self-contained campervans
The CAMPING de mon Village

The CAMPING de mon Village is a former municipal campsite open year-round to motorhomes and self-contained vans, as well as non-self-contained vehicles (vans, caravans, tents) when the sanitary facilities are open (you can find the opening dates for sanitary facilities on the app). This solution allows local authorities to welcome touring tourists all year long.

Allowed vehicles: Motorhomes, campervans, vans, caravans, and tents.
River stop

A fluvial stopover is a facility on the bank of a canal or river that allows boats to dock. FLUVIA PARK river stops are located next to a CAMPING-CAR PARK area or a CAMPING de mon Village.

Allowed vehicles: Motorhomes, vans, self-contained campervans, and boats.
Area for cycling tourists

VÉLO PARK areas are dedicated spaces next to a CAMPING-CAR PARK area. These sites allow cycling tourists to take a break and use services such as showers, toilets, electric charging, and bike storage.

Allowed vehicles: Motorhomes, self-contained vans, and bicycles.

Question 3

How to access and stay in our areas?

Accepted Answer

Download the CAMPING-CAR PARK app to access the areas 24/7, 365 days a year. Once you have downloaded the app, you can enter any area in the network, depending on availability.
Do you want to access an area without a booking?

From the app, click on “Enter now”: your personal access code will be displayed. Enter it on the keypad to enter the area and start your stay without a reservation.

This access code also allows you to use the connected service terminals.

Please note: If you leave the area, you are not guaranteed to find a pitch upon your return, as you don’t have a reservation! We recommend booking if you plan to leave and return to the area to secure your pitch.

Payment for the stay is made upon exit: we deduct the stay amount from your available balance. Remember to top up your balance via the app to facilitate your departure.

Have you made a booking? You can find your access code on the homepage of the app. Enter your code on the keypad to enter the area and start your stay. This access code also allows you to use the connected service terminals.

Question 4

Types of stays

Accepted Answer

Services only: Take a break during your trip to recharge your vehicle’s battery, empty waste, or refill your water tanks. Up to 5 hours in the area = €6.
Like check-in (stay without reservation): Arrive at the area without having pre-booked your stay. If there are pitches available, enter your personal access code to open the barrier and start a 24-hour stay.

Payment for stays (per 24-hour period) is made upon exit. It is fast and secure via your customer account on the app. Once you leave the area, the stay amount is deducted from your customer account.

Please note: If you leave the area, you are not guaranteed to find a spot upon your return, as you do not have a reservation! We recommend booking if you plan to leave and return to the area to secure your spot.
Reservation: With the PACK’PRIVILEGES subscription, you can book your stay up to 6 months in advance and until the last minute, depending on availability (even in high season).

Booking your pitch allows you to enter and leave the site with your vehicle as many times as you like, as a pitch will always be available for you. Only customers who have subscribed to the PACK’PRIVILEGES (€29/year) can make reservations.

Question 5

Opening hours and pricing

Accepted Answer

The DIGITAL PASS - LIFETIME ACCESS to the CAMPING-CAR PARK network costs €5.
A stay of less than 5 hours at any area (ex. exceptions) = €6.
The pricing for stays longer than 5 hours (per 24-hour period) depends on several criteria: the location, the services available on-site (electricity, water, waste disposal, etc.), the time of year, and the pricing policy of our partners (municipalities or private partners). Some prices may vary depending on the season or local events. To find out the current rates for each area, visit our website or the CAMPING-CAR PARK mobile app.
Tourist tax is a local tax set by each municipality and applied to overnight stays in its territory. The amount varies depending on the destination and type of accommodation. On CAMPING-CAR PARK areas, this tax is automatically collected when paying for the stay and fully transferred to the relevant municipality.
The PACK’PRIVILÈGES is a flexible, annual subscription that offers exclusive benefits, including discounts on select areas and the ability to book pitches in advance. Priced at €29 per year, it renews automatically but can be canceled at any time, free of charge.

Question 6

Can I still use my physical access card?

Accepted Answer

Yes, your access card still works! You can choose to use either your physical access card or your digital pass with a personal access code available in the app (on the home page or the activation page by clicking on "Enter now").

However, to fully enjoy the CAMPING-CAR PARK experience, we encourage you to use the app, which offers multiple features and will soon include many benefits through our new loyalty program.

Question 7

I already have an account and an access card. How do I find my information on the new app?

Accepted Answer

It's easy! Download the app or make sure you have the latest update (see our FAQ: "How to download, install, or update the app?"). Then, simply log in with your email address or phone number.

During your very first login (only the first time), we will send you a verification code via email or SMS. Once verified, you will regain access to all your account details, including your balance, stays (past, current, and upcoming), and all your personal data.

Question 8

How do I top up my balance?

Accepted Answer

To top up your CAMPING-CAR PARK account, you need to use the mobile app. Here’s how:

📲 Top up via the app:
Open the CAMPING-CAR PARK app on your phone.
Go to the “Account” section and tap “Top up”.
Select the amount you want to add to your balance using the slider, or tap in the middle of the screen and enter the amount manually using your phone’s keyboard.
Confirm the payment using your preferred payment method (bank cards, including international ones).

💳 Accepted payment methods:

All bank cards, including international cards (CB, VISA, MASTERCARD).
Payments are secure and processed directly through the app. (CAMPING-CAR PARK uses Payline, an online payment solution developed by Monext, a company specializing in electronic payment services).

Once your top-up is complete, your balance will be updated instantly, allowing you to pay for your stays or make reservations.

Question 9

What if I don’t have a smartphone?

Accepted Answer

Our new solution is optimized for smartphones to provide the best possible experience.
If you have a physical access card, it will still work. We can top up your account together over the phone, or you can ask a friend or family member with a smartphone to help you top up your account before your trip.

Question 10

How do I find and activate my access code?

Accepted Answer

To find and activate your access code in the CAMPING-CAR PARK app, follow these steps:

Find your access code:
Open the CAMPING-CAR PARK app on your phone.
Go to the home page.

Activate your access code:

If you're starting a stay without a reservation, tap “Activate”. Your code will be displayed and active for 5 minutes. Enter it on the keypad at the entrance terminal of the site. You’ll be able to enter if spaces are available.
If you have a reservation, your access code will be shown on the home page and activated 5 minutes before your stay begins.
Once your stay has started, you can use this code to open the site’s barriers or activate services without reopening the app.

Important notes:
One code = one account: only one code can be used per account and it is unique to each stay.
If you have trouble activating the code, our Customer Service is available via the app to help. Contact us through the “Contact” section!
Follow these steps to easily access the site and enjoy your stay! 😊

Question 11

I would prefer a physical access card

Accepted Answer

We no longer offer physical access cards.
Our new solution is fully digital to give you the greatest possible freedom.
The DIGITAL PASS allows instant access to stopover areas. In just a few clicks, you can access your account, balance, stays, and more.

Question 12

How do I download, install, or update the app?

Accepted Answer

Go to the App Store (iOS) or Google Play (Android). Search for "CAMPING-CAR PARK" and click Download.

or

Type appccp.fr into your mobile browser and click on the download link.

Question 13

How do I create an account in the app?

Accepted Answer

To create an account in the CAMPING-CAR PARK app, follow these simple steps:

Download the CAMPING-CAR PARK app from the App Store (if you have an iPhone) or the Google Play Store (for other phones).
Open the app, go to “Profile,” and then select “Log in.”
Click on “No account? Create one.”
Enter your phone number, first name, and last name.
Accept the Terms and Conditions and Privacy Policy, then check the verification box “I’m not a robot.”
Tap "Sign Up."
To verify your phone number, we will send a verification code the first time you sign in. Enter the code in the app, then tap "Verify."
- If you don’t receive the code, check your phone number and use the "Resend code" option.
Once verified, tap "Next."
Create a secure password and confirm it.
Finalize your registration by tapping "Confirm."

Your account is now created! You can immediately access a stopover area or plan your next trip! 🚐💨

Question 14

How do I log in to the app?

Accepted Answer

Open the app and go to the "Profile" section to log in with your usual credentials.

If this is your first time logging into the new version of the app, simply log in with your email or phone number and enter the verification code you receive via email or SMS.

You will then regain access to all your account details: your balance, your stays (past, current, and upcoming), and all your personal data.

If you forgot your password, click “Forgot password.”

Question 15

How do I generate a new password?

Accepted Answer

If you forgot your password, click on “Forgot password.” You will receive an email allowing you to reset it.

Question 16

How do I update my personal information?

Accepted Answer

You can update your personal information directly in the app. Simply go to the "Profile" section.

Question 17

How do I get my invoice?

Accepted Answer

You can view and download your invoices directly from the mobile app, in the "Account” > “Invoices & Purchases” section.

If needed, feel free to contact our Customer Service for any specific request.

Question 18

How do I leave a review?

Accepted Answer

Once logged into the app, go to “Account” > “Reviews” to view or write a comment about a stopover area you’ve visited.

You can also leave a review via the Google page of each area in the network.

Question 19

How do I find a stopover area?

Accepted Answer

On the app, click on “Areas”.
You will then have access to the full list of stopover areas in the network, as well as the interactive map and search filters to help you find your ideal destinations!

Question 20

How can I check my balance?

Accepted Answer

You can check your balance directly from the CAMPING-CAR PARK app:

📱 Open the app
From the home screen, tap “Account”. If you're not logged in, a login screen will appear.
Go back to the home page
Your balance will be displayed in the “Information” section.

Question 21

How can I check my past or upcoming stays?

Accepted Answer

You can view your past, current and upcoming stays directly in the CAMPING-CAR PARK app:

📱 Open the app
From the home screen, tap “Stays”. If you’re not logged in, a login screen will appear.
There, you’ll find:

Your past stays with full details (dates, locations, etc.)
Your current stay, if you are currently on a site
Your upcoming stays, if you’ve made reservations

Question 22

I lost my access card. What should I do?

Accepted Answer

If you lose your access card, contact Customer Service to report the loss. A new virtual card will be assigned to you.

Good to know: We no longer issue physical access cards. Only a digital version will be provided as a replacement.

Question 23

Are payments made over the phone secure?

Accepted Answer

All payments made online or over the phone are fully secured via the Payline solution. This system ensures optimal protection with advanced encryption that complies with the highest banking standards. All major credit and debit cards are accepted, including CB, Visa and Mastercard. CAMPING-CAR PARK does not store any banking data unless you choose to save your card in the app to facilitate future payments.

Question 24

I left the stopover area, but my stay is still active

Accepted Answer

If your stay is still active even though you have left the stopover area, here are some possible reasons and solutions:

🔍 Why is my stay still active?

You exited, but the barrier didn’t detect you 🚧

→ This may be due to a technical issue at the stopover area.
A synchronization issue 🔄

→ Sometimes, it takes a little time for the stay status to update.
You left the stopover area, but your stay was a reservation 🏕️

→ Reservations guarantee a spot, even if you leave temporarily.

✅ What should you do?

Wait a few minutes and refresh the app.
Check your stay history in the "Stays" section of the app.
If the stay is still active after a while, contact Customer Service through the app (via WhatsApp, email, or phone).

💡 Good to know: If you leave immediately without a reservation, your spot is permanently released!

Question 25

How can I check how much time I have left on the stopover area?

Accepted Answer

You can check the remaining time of your stay directly in the CAMPING-CAR PARK app:

📱 Steps to check your remaining time

Open the app
Log in to your account
Go to the "Stays" section
Select your current stay
You will see the remaining time under "Departure before"

⏳ Good to know

Stay without a reservation: Your stay is valid for 24 hours from the time of entry. A new 24-hour period starts if you stay beyond that.
Stay with a reservation: The end of your stay corresponds to the time selected during your booking.
A departure alert will soon be available in the app to help you avoid overstays.

If you are unsure, feel free to contact Customer Service! 😊

Question 26

What is included in the price?

Accepted Answer

The price of a stay at a CAMPING-CAR PARK stopover area includes:

✔️ Access to the area and a parking space

✔️ Access to services (depending on the area):

Grey and black water disposal 🚰
Drinking water refill 💦
Access to electric hookups ⚡

✔️ WiFi connection

✔️ Access to sanitary facilities 🚻 (on some areas)

💡 Good to know

You can check the included services on the app or on the terminal at the entrance of the area.

Question 27

How can I top up my account?

Accepted Answer

To top up your CAMPING-CAR PARK account, you must use the mobile app. Here’s how:

📲 Top up your account via the app:

Open the CAMPING-CAR PARK app on your phone.
Log in to your account if you haven’t already.
Go to the "Top up" section.
Choose the amount you want to add using the scroll wheel or by tapping in the center of the screen.
Confirm the payment using your preferred payment method (credit/debit cards, including international ones).

Question 28

How can I extend my stay?

Accepted Answer

If there are pitches available at the end of your initial stay, your stay is automatically extended for 24 hours if you do not leave the area. However, we recommend securing your pitch with a reservation.
If the area is fully booked, you will need to leave to free up your spot.

If the area is full and you have been informed that you must vacate your pitch, please make sure to leave. Otherwise, additional fees will apply.

Question 29

What is the maximum stay duration on the same stopover area?

Accepted Answer

The maximum stay duration on the same stopover area is 21 days within a 30-day period

Question 30

How can I get the WiFi code for the area?

Accepted Answer

On most of our stopover areas, the WiFi password corresponds to the email address associated with your account.

For the best connection, we recommend standing near the terminal at the entrance, where the signal is stronger.

Question 31

Can I stay with my dog?

Accepted Answer

🐶 Good news! Dogs are allowed on CAMPING-CAR PARK stopover areas, except on specific areas where restrictions apply.

✅ Conditions for staying with your dog

✔️ Dogs must be kept on a leash within the stopover area.

✔️ Maintain cleanliness: Always clean up after your pet.

Question 32

Can I use a barbecue?

Accepted Answer

Gas and charcoal barbecues are prohibited on all stopover areas. Electric barbecues and planchas are also not allowed.

Question 33

Can I set up a table and chairs?

Accepted Answer

Whether you can set up a table and chairs depends on the regulations of the stopover area:

If the area follows "parking" regulations: Setting up outdoor furniture (table, chairs, awning, etc.) is not allowed to maintain the primary parking function.
If the area follows "camping" regulations: You are generally allowed to set up outdoor furniture, as long as it does not exceed your pitch and remains respectful of other users. However, we recommend checking the local regulations displayed on-site or on the app.

You can check the details of each stopover area on our website or app.

Question 34

Can I stay with a trailer?

Accepted Answer

Yes, you can stay with a trailer on CAMPING-CAR PARK areas, provided that the area accepts this type of setup. Here’s what you need to know:

✅ Conditions for staying with a trailer
✔️ Check in advance: Some areas are not suitable for trailers, especially where space is limited. To check the conditions, consult the detailed information for each area in the CAMPING-CAR PARK app or on our website.
✔️ Reservation required: When travelling with a trailer, a reservation is mandatory in the areas that allow them. This ensures guaranteed access.
✔️ Vehicle length: If your full setup (motorhome + trailer) exceeds 9 metres, make sure the area has enough space to accommodate you comfortably. All relevant info is available on the area’s details page.

✔️ Parking: Make sure your setup does not encroach on neighbouring spaces to ensure a peaceful stay for everyone.

💡 Good to know
Some areas have larger pitches, which are particularly suitable for vehicles with trailers. If in doubt, our Customer Service team is here to help!

Question 35

How can I find stopover areas with large pitches?

Accepted Answer

Some areas can accommodate vehicles or setups over 9 metres long. To check:
👉 Consult the area’s information page in the app or on our website.
You’ll find useful details about pitch size and accessibility.

If in doubt, our Customer Service team is here to help!

Question 36

Do the stopover areas have toilets and showers?

Accepted Answer

Not all areas are equipped with sanitary facilities. To check if an area has toilets, use the "Sanitary facilities" filter when searching in our app or on our website. Each area’s page displays icons indicating the available amenities.

Question 37

What is the PACK’PRIVILEGES?

Accepted Answer

The PACK’PRIVILEGES is an annual subscription costing €29, allowing you to book your pitch up to 6 months in advance. You can also enter and exit the stopover area as often as you like—your pitch will always be available. If you have a second vehicle, a reservation is mandatory for accessing areas that accept them, ensuring proper management of available spaces.

Question 38

How do I book a stay?

Accepted Answer

To book a stay at a CAMPING-CAR PARK site, you need to use the mobile app. Here are the steps to follow:

📲 Steps to book a stay

Open the CAMPING-CAR PARK app
Tap on “Sites”
Search for the site where you want to stay by destination, route, or by browsing the map of sites
Select your chosen site and tap “Book”
Tap “Edit” to choose your stay dates and times. You can book up to 6 months in advance
To confirm your booking, tap “Add to cart”: the order summary screen will appear. You can either add more bookings (tap “Continue shopping”) or finalize the order: tap “Next” and follow the instructions to complete the payment via the app

🔒 Booking with the PACK’PRIVILEGES
The PACK’PRIVILEGES is required to book a stay.
If you’re not yet subscribed, you can subscribe for €29/year.
Your pitch is reserved for you during your entire stay, even if you temporarily leave the site.

💡 Good to know
You will receive a booking confirmation in the app and by email, including the details of your stay.

You've made a reservation, but the site is full? Not for you. Even if the site is marked ‘full’ when you arrive, simply go to the entrance terminal and enter your code: your reservation guarantees you a spot.
No need to look for a Plan B or make an unexpected U-turn.
If you have any doubts or need help with your booking, Customer Service is available via the app.

Question 39

How can I modify or cancel a booking?

Accepted Answer

You can cancel a reservation directly via the mobile application. To do so, go to your future stays and cancel it.

You have up to 48 hours before the start of your stay to receive a full refund for the reservation. After this time, you will not receive a refund.

Question 40

What are the conditions for modifying or canceling a booking?

Accepted Answer

You can modify or cancel your booking free of charge up to 48 hours before the start of your stay. After this period, a 100% cancellation fee will apply.

Question 41

Where can I stay?

Accepted Answer

Caravans, cars with tents, cyclists, and hikers with tents are welcome at the Camping de mon Village locations when the sanitary facilities are open. You can check the opening dates of each campsite directly in the app.

To easily find suitable stopover areas, use the “Camping de mon Village” filter in the app. On the interactive map, these areas are highlighted in orange.

Question 42

Is a reservation mandatory?

Accepted Answer

Yes, if you are traveling with a caravan or a car and a tent, a reservation is required. This ensures that your pitch remains available for the entire duration of your stay.

Without a reservation, if you leave the stopover area with your vehicle, your pitch will automatically be released in the system. In this case, you may lose your place if another vehicle occupies it before you return.

Question 43

Do I also need an access card?

Accepted Answer

Yes, the access card is essential for staying at CAMPING-CAR PARK locations. It allows you to access the areas and use the on-site services such as electricity, water, waste disposal, and WiFi.

This digital pass costs €5, is valid for life, and can be purchased online via the mobile app.

Question 44

When are the sanitary facilities open?

Accepted Answer

The opening periods of sanitary facilities vary by location. You can check the exact opening dates for each stopover area on its dedicated page in the app.

Question 45

How can I withdraw my purchase?

Accepted Answer

In accordance with current legislation, you have 14 days from the date of purchase to exercise your right of withdrawal concerning your access card or your PACK'PRIVILÈGES.
If you wish to exercise this right, please send us the following form duly completed:

FORM

Once we have received your request, we will process it as quickly as possible.

Question 46

How can I close my account?

Accepted Answer

To request the closure of your CAMPING-CAR PARK account, please complete the following form:

FORM

Fees and refund :

- If your balance is less than the closing fee (€12): No refund will be made.
- If your balance is more than €12: Please attach a bank details form to your request for a refund of the amount remaining after deduction of the fee.

Once we have received your request, we will close your account, deactivate your access card and delete your e-mail address from our files.

Question 47

How can I become a CAMPING-CAR PARK ambassador?

Accepted Answer

If you’d like to join our team of ambassadors, please fill out the form below please contact the Customer Service!

Question 48

How can I contact CAMPING-CAR PARK?

Accepted Answer

ASSISTANCE vs INFORMATION: When to Contact Customer Service?

The CAMPING-CAR PARK customer service team is always here to help you. However, to ensure quick and effective support, it's important to contact the right channel depending on your needs.

The phone number should be used only in case of emergency on a site, for example:

You are blocked at the entrance or exit
The barrier won’t open
You cannot access the site despite having a valid code
Your vehicle has broken down

Is this your situation? Call us at +33 1 83 64 69 21 (lines open every day from 8 AM to 11 PM, and from 7 AM to midnight in July and August).

For all other situations, other channels are more appropriate, faster, and available at any time. Here's how to contact us depending on your situation 👇

For Frequently Asked Questions

➡️ Check out the FAQ on our website: you'll find clear and instant answers to all your questions (top-ups, bookings, codes, app, etc.)

For a Simple and Practical Question

➡️ Message us directly via WhatsApp!

Currently available Monday to Friday from 9 AM to 5 PM.

Contact via WhatsApp

To Understand How Our Network Works

➡️ Visit the "How It Works" page:

It explains everything about:

Accessing the areas
Checking and topping up your balance
Using the Digital Pass (digital or physical)
The PACK’PRIVILÈGES
Travelling with and without a booking
Accessing the service areas
And much more!

See the "How It Works" page

For Any Question About the App

➡️ The "Application" section of the FAQ guides you step-by-step.

Installation, login, features, updates – everything you need is there!

To Ask a Question, Give Feedback, or Chat With the Community

➡️ Join our Facebook group "CAMPING-CAR PARK: Vos questions & remarques".

Our teams reply there daily, and you can also interact with other motorhome travellers.

For All Other Requests or a Claim Regarding Your Customer Account

➡️ Contact us via private message on our social media platforms : Facebook & Instagram

➡️ Or email us if you don't use social media.

Our teams carefully answer all your messages.

Thank you for your understanding ❤️

By choosing the right channel, you make life easier for all users and allow our teams to assist you better, faster, and at the right time.

Question 49

CAMPING-CAR PARK good deals

Accepted Answer

Enjoy exclusive offers from local businesses and artisans partnering with the network. These deals are available upon presentation of your access card (physical or virtual).

Promotions available near a stopover area are displayed directly in the CAMPING-CAR PARK app.

Question 50

Commander la carte routière  ?

Accepted Answer

La carte routière est éditée chaque année. Vous pouvez la commander sur notre site internet.

Question 51

Using a gift card

Accepted Answer

If you would like to redeem your gift card, please contact our Customer Service.

Question 52

Want to visit us?

Accepted Answer

Come and visit us at our headquarters:

📍 3 Rue du Docteur Ange Guépin, 44210 Pornic, France

A stopover area is also available nearby if you wish to stay overnight!

Frequently asked questions