ASSISTANCE vs INFORMATION: When to Contact Customer Service?

The CAMPING-CAR PARK customer service team is always here to help you. However, to ensure quick and effective support, it's important to contact the right channel depending on your needs.

The phone number should be used only in case of emergency on a site, for example:

You are blocked at the entrance or exit
The barrier won’t open
You cannot access the site despite having a valid code
Your vehicle has broken down

Is this your situation? Call us at +33 1 83 64 69 21 (lines open every day from 8 AM to 11 PM, and from 7 AM to midnight in July and August).

For all other situations, other channels are more appropriate, faster, and available at any time. Here's how to contact us depending on your situation 👇

For Frequently Asked Questions

➡️ Check out the FAQ on our website: you'll find clear and instant answers to all your questions (top-ups, bookings, codes, app, etc.)

For a Simple and Practical Question

➡️ Message us directly via WhatsApp!

Currently available Monday to Friday from 9 AM to 5 PM.

Contact via WhatsApp

To Understand How Our Network Works

➡️ Visit the "How It Works" page:

It explains everything about:

Accessing the areas
Checking and topping up your balance
Using the Digital Pass (digital or physical)
The PACK’PRIVILÈGES
Travelling with and without a booking
Accessing the service areas
And much more!

See the "How It Works" page

For Any Question About the App

➡️ The "Application" section of the FAQ guides you step-by-step.

Installation, login, features, updates – everything you need is there!

To Ask a Question, Give Feedback, or Chat With the Community

➡️ Join our Facebook group "CAMPING-CAR PARK: Vos questions & remarques".

Our teams reply there daily, and you can also interact with other motorhome travellers.

For All Other Requests or a Claim Regarding Your Customer Account

➡️ Contact us via private message on our social media platforms : Facebook & Instagram

➡️ Or email us if you don't use social media.

Our teams carefully answer all your messages.

Thank you for your understanding ❤️

By choosing the right channel, you make life easier for all users and allow our teams to assist you better, faster, and at the right time.

Frequently asked questions